Intro Web Chat Support Software
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Web Chat Support Software
The Live chat app itself is a great deal more involved than your normal customer. You will be able to see each of the visitors that are on your site at any given time, as well as their IP address, their referral origin, their local time, working system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website which looks a little old fashioned. It seems like it is packed with advertisements, but it is only a website version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. The other representative can follow the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Web Chat Support Software
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the belief that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your site, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might find there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from there. Web Chat Support Software