Intro Web Chat Support Software
There’s no motive live chat shouldn’t be simple. Web Chat Support Software
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers fast.
So let us have a deeper look to the live chat platform to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally positive evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communicating through the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. By way of example, if you are sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you have the instruments for making canned answers for specific components of your site. Web Chat Support Software
The obvious start to this particular review is the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and after the conversation. Feel free to modify about colours, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the go. For example, if you have to leave the office but still wish to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly managed, as it works just like texting from the cell phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is full of information about how best to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email support in-app and about the web site for all programs. Web Chat Support Software
Pure Chat does not have a free trial. However, you don’t need one at all, since the provider offers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a one day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and service for ten consumers, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid teams. Web Chat Support Software