Why choose Crisp? Web Chat System
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Web Chat System
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we really wish to earn contact with them all. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do at Storyblokwe don’t want to limit the user to the usage of this system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Interesting, it’s something that you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier programs to see how the price scales again. The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for testing. Web Chat System
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and attribute with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but might have to cover. We are pleased to state that we think we have the very best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are looking for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Web Chat System