Introduction Web Chat System
There is no motive live chat shouldn’t be easy. Web Chat System
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small companies deliver instant replies and convert more prospects.
You are not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let us take a deeper look into the live chat system to understand who it’s ideal for and which of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within moments of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you know precisely what to begin speaking about, and you even have the tools for making canned answers for certain components of your site. Web Chat System
The obvious start to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the chats come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and after the dialog. Feel free to modify about colours, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. For example, if you need to leave the office but still wish to give the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is continually managed, as it works like texting from your cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice on how best to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and on the web site for many plans. Web Chat System
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company offers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features that you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats per month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping expenses down. In this article, we discuss with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
When choosing a live chat software, it is important that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid groups. Web Chat System