Why Select Crisp? Web Chat Tools
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect choice for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Web Chat Tools
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we really want to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose one accounts for the entire team (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we like to have that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We have started to compare the very first paid plan against most of the high tier programs to observe the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Web Chat Tools
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower grade programs and feature with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those attribute we didn’t need but would have to pay for. We’re glad to say that we think we have the very best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you’ve got a question or want to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Web Chat Tools