Introduction Web Chat Tools
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Web Chat Tools
The Live chat app is a great deal more involved than your normal customer. You will be able to see every one of the visitors which are on your site at any given time, as well as their own IP address, their own referral origin, their local time, working system and a whole lot more. While some of the information will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website which seems somewhat old fashioned. It seems like it is full of ads, but it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between agents. Another representative can follow-up the situation and reply within seconds. It is useful when an agent does not have the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Web Chat Tools
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character might have no effect on customer support on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or all of the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight in what customers are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Web Chat Tools