Why choose Crisp? Web Chat Vendors
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right decision for your company and startup too. You will know how to compare live talks and that metrics might be important for you also. Web Chat Vendors
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that feature, some at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we make because we actually want to earn contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the use of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you might go for one seat for every team member. Since we want to get that personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have started to compare the very first paid program against the majority of the high tier plans to see how the price scales . The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for testing. Web Chat Vendors
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and feature together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those attribute we did not need but would need to cover. We’re glad to state that we believe we got the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of customers who are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a question or wish to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Web Chat Vendors