Introduction Web Live Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Web Live Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this handy little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Web Live Chat
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the quality of your customer service.
Concerning the Plan, The entire website looks very nice and that I can also say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the main websiteI clicked on the chat window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing different plans using a larger range of attributes To satisfy their future customers. Web Live Chat