Overview Web Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Web Live Chat
The Live chat program is much more involved than your average client. You will have the ability to observe each of those visitors that are on your site at any particular time, in addition to their IP address, their own referral origin, their local time, working system and a whole lot more. While some of this information is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website which looks somewhat old fashioned. It looks like it’s full of ads, except it’s only a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. The other representative can follow-up the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Web Live Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is the ideal alternative or all the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you may find there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Web Live Chat