Why choose Crisp? Web Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your business and startup as well. You may know how to compare live chats and which metrics could be important for you too. Web Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we create because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblokwe don’t want to restrict the user to the use of the machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics people live chats offer. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid program contrary to most of the high tier programs to observe how the cost scales . The highest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Web Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade plans and feature together with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those attribute we didn’t need but might have to cover. We’re pleased to say we think we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. In case you have a query or wish to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Web Live Chat Software