Introduction Web Live Chat Software
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of this particular tool, and having live chat available on your site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Web Live Chat Software
The Live chat program is much more involved than your normal customer. You will be able to observe every one of those visitors that are on your site at any particular time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of the information is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site which looks a little old fashioned. It seems like it’s packed with ads, but it’s only a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving representatives. The other representative can follow-up the case and reply within minutes. It’s useful when an agent does not possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Web Live Chat Software
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to continue from there. Web Live Chat Software