Why choose Crisp? Web Online Chat
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Web Online Chat
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others together with a badly executed search feature, and so the history was not available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we create because we actually wish to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do in Storyblok, we don’t want to restrict the user to the use of this machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we tested and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it is something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of solutions), or you might go for a single seat for every team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier plans to see the way the cost scales . The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. Web Online Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and feature with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those attribute we did not need but would have to pay for. We are pleased to say we think we got the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you have a query or want to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Web Online Chat