Introduction Web Online Chat
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Web Online Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, available from the app’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Web Online Chat
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer services.
In terms of the Plan, The whole website looks very nice and I may even say that UX doesn’t lack in that section. There is one thing which confused me when I was on the primary websiteI clicked on the chat window three times, until I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it actually will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and supplying other plans with a wider range of features To satisfy their future customers. Web Online Chat