Intro Web Online Chat
There is no reason live chat shouldn’t be simple. Web Online Chat
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat platform to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has generally positive ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communicating through the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is considering a pair of shoes you sell on your website, you know precisely what to begin talking about, and you have the instruments for creating canned answers for certain parts of your website. Web Online Chat
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats come in real-time), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and after the dialog. Feel free to change about colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the go. For example, if you need to leave the office but still want to provide the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are all carried over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is continually handled, since it functions just like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is full of advice about how to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and about the web site for many programs. Web Online Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the provider delivers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get together with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, boundless chats each month, per 1 day chat history and native cellular programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the former plan and service for ten consumers, five sites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can help you keep expenses down. In this report, we discuss with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s important that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with big support groups. Web Online Chat