Why choose Crisp? Web Page Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Web Page Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others together with a badly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the connections we create because we really want to make contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we don’t want to limit the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of options ), or you might go for one chair for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan against the majority of the high tier programs to see the way the cost scales . The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Web Page Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and feature with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those feature we didn’t need but would have to cover. We are glad to say that we believe we got the very best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you have a query or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Web Page Chat