Why choose Crisp? Webcam Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you too. Webcam Chat
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can not limit on the connections we make because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do in Storyblok, we do not wish to restrict the consumer to the use of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for a single seat for every team member. Since we like to get that personal approach to our customers the notion of using one account for the entire group was dropped immediately. We have started to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales again. The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Webcam Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower tier plans and attribute together with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but might need to cover. We’re glad to state we think we have the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you have a query or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Webcam Chat