Why choose Crisp? Webcam Chat Reviews
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect decision for your company and startup too. You may understand how to compare live chats and which metrics could be important for you too. Webcam Chat Reviews
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the connections we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do at Storyblokwe don’t want to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we want to get this personal approach to our clients the idea of using one account for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to see how the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for testing. Webcam Chat Reviews
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier plans and feature together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those attribute we did not need but would need to cover. We are pleased to say that we believe we got the best match for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you have a question or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Webcam Chat Reviews