Why choose Crisp? Webcam Chat Sites
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you too. Webcam Chat Sites
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers combined with a badly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblok, we do not wish to limit the user to the usage of the machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you might go for one chair for every team member. Since we like to get this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the price scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for testing. Webcam Chat Sites
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and feature together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those feature we didn’t need but would have to pay for. We are glad to state that we think we got the very best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of customers that are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a question or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Webcam Chat Sites