Why choose Crisp? Webcam Chat To Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics could be important for you too. Webcam Chat To Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others together with a poorly executed search feature, and so the history wasn’t available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the identical way we do in Storyblokwe don’t want to limit the user to the usage of the system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is kinda Interesting, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with most solutions), or you could go for one chair for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the very first paid plan contrary to most of the high tier programs to observe the way the price scales again. The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Webcam Chat To Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools – so we focused on how they work and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and attribute with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but would need to cover. We are pleased to say that we think we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all customers that are looking for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. If you’ve got a question or wish to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Webcam Chat To Chat