Why choose Crisp? Webhook
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the perfect choice for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you also. Webhook
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had this attribute, some at higher price tags, others together with a badly implemented search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we make because we really want to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do in Storyblok, we don’t wish to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to have this personal approach to our clients the idea of using one account for the entire team was dropped immediately. We have begun to compare the very first paid program against most of the high tier plans to see the way the price scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Webhook
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier plans and feature together with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those attribute we didn’t need but might need to pay for. We’re glad to say that we believe we have the best match for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Webhook