Why choose Crisp? Webinar Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your business and startup too. You will know how to compare live talks and that metrics could be significant for you too. Webinar Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the cost scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblokwe do not wish to limit the user to the usage of the system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Interesting, it is something you can control. You could choose 1 account for the whole team (which can be cheap with the majority of solutions), or you might go for one chair for each team member. Since we want to have that personal approach to our clients the notion of using one account for the whole team was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier plans to observe the way the price scales . The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for testing. Webinar Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and feature together with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we did not need but might need to pay for. We are pleased to state we think we got the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are looking for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a question or wish to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Webinar Live Chat Software