Why Select Crisp? Webpage Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you too. Webpage Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to make contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do at Storyblokwe don’t want to limit the user to the usage of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really like the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 account for the entire group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to have this personal approach to our clients the notion of using one account for the whole group was dropped instantly. We have started to compare the first paid program contrary to most of the high tier programs to see how the price scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Webpage Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they operate and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and feature together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those feature we did not need but would have to pay for. We’re pleased to state we think we have the very best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. If you have a query or want to inform us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Webpage Chat