Introduction Webs Com App
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Webs Com App
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, accessible from the app’s sidebar — there territory each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about all the people on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Webs Com App
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
Concerning the design, The entire website looks very nice and that I may also say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I had been on the primary site , I clicked on the chat window three times, before I realized that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat option, it truly does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and supplying other plans using a wider selection of attributes To meet their future customers. Webs Com App