Introduction Website Alive
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of the particular tool, and having live chat available on your website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Website Alive
The Live chat program is much more involved than your average customer. You’ll have the ability to see each of the visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their local time, working system and a whole lot more. Though some of this info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website that looks a little old fashioned. It seems like it is packed with advertisements, but it’s just a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving representatives. Another representative can follow the situation and answer within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Website Alive
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may discover there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Website Alive