Background Website Alive
There is no motive live chat should not be easy. Website Alive
It’s about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more prospects.
You’re not going to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat platform to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has normally favorable evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within moments of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For instance, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your site, you understand exactly what to begin talking about, and you have the tools for creating canned answers for specific parts of your website. Website Alive
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to modify about colours, set triggers for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the move. For example, if you need to leave the office but still wish to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is continually managed, as it works just like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. By way of example, a blog is provided for reading about updates and suggestions, while the Guides page is full of advice about the best way to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email support in-app and on the web site for many programs. Website Alive
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider offers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big support groups. Website Alive