Why choose Crisp? Website Buttons Not Working In Chrome
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right decision for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Website Buttons Not Working In Chrome
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a badly executed search feature, and so the history was not available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do in Storyblokwe do not wish to restrict the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get this personal approach to our customers the notion of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to see how the price scales again. The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Website Buttons Not Working In Chrome
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and feature with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we didn’t need but might have to pay for. We are glad to say we think we got the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 facets above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of customers who are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Website Buttons Not Working In Chrome