Why Select Crisp? Website Chat App
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect choice for your company and startup as well. You will know how to compare live chats and which metrics might be important for you too. Website Chat App
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live talks we attempted had that attribute, some at higher price tags, others combined with a poorly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we create because we really wish to make contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do at Storyblokwe don’t want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we tested and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we want to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole team (which is cheap with most options ), or you might go for one seat for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the first paid program contrary to most of the high tier plans to observe how the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Website Chat App
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they work and perform together with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and feature together with the maximum tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we did not need but would have to pay for. We’re glad to say that we believe we got the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are thankful that we made that choice. If you have a query or want to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Website Chat App