Intro Website Chat App
There’s no motive live chat shouldn’t be easy. Website Chat App
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat system to understand who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally positive ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate because of its user-friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can monitor your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real-time. So if someone is considering a pair of sneakers that you sell on your site, you know precisely what to start talking about, and you even have the tools for making canned responses for specific parts of your site. Website Chat App
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each of the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the chats arrive in real time ), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and after the conversation. Feel free to change about colours, set triggers for when the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the move. By way of instance, if you need to leave the office but still wish to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer support is continually handled, as it works just like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics over time. You can monitor your client satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. For instance, a site is provided for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and on the web site for many plans. Website Chat App
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider delivers a solid free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this report, we discuss with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with large support teams. Website Chat App