Introduction Website Chat Customer Service
There’s no motive live chat should not be simple. Website Chat Customer Service
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat system to know who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Chat on G2 Crowd stated that they have been able to persuade customers to commit to a buy within minutes of communicating through the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. For instance, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know precisely what to begin talking about, and you even have the tools for making canned answers for certain components of your website. Website Chat Customer Service
The obvious start to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the chats come in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and following the conversation. Feel free to change around colours, set triggers for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the move. By way of instance, if you need to leave the office but still wish to give the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer service is continually managed, as it works just like texting from your phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is full of information on the best way to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and about the web site for all plans. Website Chat Customer Service
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company delivers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a 1 day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we share with you a few answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat software, it is essential that the program integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with large aid groups. Website Chat Customer Service