Why Select Crisp? Website Chat Services
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup too. You will understand how to compare live talks and that metrics might be significant for you also. Website Chat Services
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose one account for the entire team (which can be cheap with most options ), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have started to compare the very first paid program contrary to most of the high tier plans to observe the way the cost scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for testing. Website Chat Services
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and perform together with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier programs and feature together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but would have to pay for. We are glad to say that we think we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you have a question or wish to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Website Chat Services