Introduction Website Chat Services
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Website Chat Services
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information this handy little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors department, informing us about each the people on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Website Chat Services
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the level of your customer services.
Concerning the design, The whole site looks really nice and that I can even say that UX does not lack in that section. There is one thing that confused me when I had been on the main websiteI clicked on the chat window three days, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and supplying different plans using a larger selection of features To meet their future clients. Website Chat Services