Introduction Website Chat Software
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and having live chat which can be found on your own website is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Website Chat Software
The Live chat program is a great deal more involved than your normal customer. You will be able to observe every one of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their regional time, working system and a whole lot more. While some of this info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which looks somewhat old fashioned. It looks like it is packed with ads, except it is only a site version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow the case and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Website Chat Software
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best alternative or all the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you may discover there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Website Chat Software