Why choose Crisp? Website Chat Software Reviews

In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your business and startup too. You may understand how to compare live talks and that metrics could be important for you too. Website Chat Software Reviews

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How was that choice made?

Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.

 

What did we use previously?

We have Used multiple other live chat before, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.

 

Chat log

We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others together with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.

How many contacts do we want?

First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can not limit on the connections we make because we actually want to make contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:

So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do in Storyblokwe don’t wish to restrict the consumer to the use of the system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.

 

Trigger events / communications

Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the very first paid plan.

 

Ability to send campaign messages

From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.

 

Amount of brokers

The broker chairs is rather Intriguing, it is something you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we want to get this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier programs to observe the way the cost scales . The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Website Chat Software Reviews

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Integrations

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and perform together with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.

 

Control the client via JavaScript

We are using the live chat not Only on the website but also in our application itself. Clients might want to report a problem or merely have a fast question about something, therefore the direct integration, and a option to initialize and hide/show the client with JavaScript has been a must-have. It had been possible with most live chats we’ve attempted, the documentation of Crisp about their JavaScript SDK is clear and well recorded so that we got that operating in less than half an hour.

 

What’s Crisp?

“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you are able to handle all of your user inquiries.”

From our experience, Crisp really Ships with all the focus on such chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.

 

Cost

This one is tricky. If you read The past few things you saw that we compared the lower tier plans and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but would need to cover. We’re pleased to say we think we have the very best fit for us, maybe it will fit as nicely for you. We found the list of 8 facets above is all you need to find your best match.

Conclusion

We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are looking for a live chat . We have updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a query or wish to inform us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Website Chat Software Reviews

 

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