Introduction Website Chat Software Reviews
There is no reason live chat should not be easy. Website Chat Software Reviews
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat platform to know who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may monitor your visitors. For example, if you are sitting on the Chat backend you’ve got the ability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes you sell on your site, you understand precisely what to start talking about, and you even have the tools for creating canned answers for specific parts of your website. Website Chat Software Reviews
The obvious beginning to this particular review is the true chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and after the dialog. Feel free to change around colours, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the go. By way of instance, if you need to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is continually managed, as it functions like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice on the best way to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and about the web site for all plans. Website Chat Software Reviews
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, boundless chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five websites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free program for individuals simply testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep down expenses. In this report, we discuss with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not pleased with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When deciding upon a live chat program, it is important that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with big support groups. Website Chat Software Reviews