Introduction Website Chat Support Software
There is no reason live chat shouldn’t be easy. Website Chat Support Software
It’s all about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies provide instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat system to understand who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally favorable evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd said they were in a position to persuade customers to commit to a buy within minutes of communication through the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real time. So if someone is considering a pair of sneakers you sell on your website, you know precisely what to begin speaking about, and you have the instruments for creating canned responses for specific parts of your website. Website Chat Support Software
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats arrive in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and following the dialog. Feel free to change about colors, set causes for when the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the move. For example, if you need to leave the office but still want to provide the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is constantly managed, as it works just like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of information about how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email support in-app and on the web site for many programs. Website Chat Support Software
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company delivers a strong free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep expenses down. In this article, we share with you some responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big aid teams. Website Chat Support Software