Intro Website Chat Tools
There is no motive live chat shouldn’t be simple. Website Chat Tools
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat system to understand who it is best for and which of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within moments of communicating through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. For example, if you’re sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you have the tools for making canned answers for specific components of your website. Website Chat Tools
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats arrive in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and following the dialog. Don’t hesitate to change around colours, set triggers for when the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the go. By way of instance, if you have to leave the workplace but still wish to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is constantly managed, as it works like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also offer email service in-app and on the website for many programs. Website Chat Tools
Pure Chat does not have a free trial. However, you do not want one at all, since the company delivers a strong free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for a single user, one website, unlimited chats per month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the former plan and service for ten users, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not pleased with their services. Read these directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
When choosing a live chat program, it’s essential that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with large support groups. Website Chat Tools