Introduction Website Chatbox
There’s no motive live chat shouldn’t be simple. Website Chatbox
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small businesses deliver instant replies and convert more leads.
You’re not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat platform to know who it’s ideal for and all of the features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s generally positive ratings. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can track your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to start speaking about, and you have the instruments for making canned answers for specific components of your site. Website Chatbox
The obvious beginning to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have occurred before. It works just like an instant messenger, (where the chats come in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the conversation. Feel free to modify about colors, set causes for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would like to handle live chats while on the move. For example, if you need to leave the office but still want to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly handled, as it works like texting from your phone.
The reporting is one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information about how best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email service in-app and about the web site for all plans. Website Chatbox
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the provider offers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and service for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it is essential that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with large support teams. Website Chatbox