Why choose Crisp? Website Customer Service Chat
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect decision for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Website Customer Service Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we create because we really want to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do in Storyblokwe do not wish to restrict the user to the use of this system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 account for the whole group (which is cheap with most solutions), or you could go for a single chair for each team member. Since we want to get this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid plan against most of the high tier plans to see the way the price scales again. The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Website Customer Service Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade programs and feature with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but might need to cover. We’re pleased to say that we think we got the best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a question or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Website Customer Service Chat