Overview Website Customer Service Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your own website is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Website Customer Service Chat
The Live chat program itself is a great deal more involved than your average customer. You will be able to observe every one of those visitors that are on your site at any given time, as well as their IP address, their own referral source, their regional time, working system and a whole lot more. While some of the info is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a website which seems somewhat old fashioned. It looks like it’s full of ads, but it is only a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between agents. Another representative can follow-up the situation and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Website Customer Service Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best option or all of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Website Customer Service Chat