Why Select Crisp? Website Free Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the right decision for your business and startup as well. You will know how to compare live talks and that metrics might be important for you also. Website Free Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers combined with a badly executed search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we really want to make contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do in Storyblok, we don’t want to limit the user to the usage of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one accounts for the entire team (which can be cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier programs to see how the price scales again. The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Website Free Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools already – so we concentrated on how they work and perform together with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and attribute with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those attribute we didn’t need but would have to cover. We are pleased to state that we think we got the best match for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you’ve got a question or want to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Website Free Live Chat Software