Summary Website I
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Website I
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, available in the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Website I
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
In case that is not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole site looks really nice and that I may even say that UX does not lack in that department. There’s one thing which confused me though: when I was on the primary site , I clicked on the chat window three days, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They’ll be scaling and providing other plans with a larger range of features To satisfy their future clients. Website I