Intro Website Live Chat Customer Service
There is no motive live chat should not be easy. Website Live Chat Customer Service
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a much too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat platform to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally favorable evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within minutes of communicating via the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may track your traffic. For example, if you are sitting on the Chat backend you have the capability to see which users are browsing your site in real time. So if someone is considering a pair of sneakers you sell on your site, you know exactly what to start speaking about, and you even have the tools for making canned responses for specific components of your website. Website Live Chat Customer Service
The obvious start to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks arrive in real-time), but it also allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and after the conversation. Feel free to change around colours, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the move. For example, if you need to leave the office but still wish to give the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real-time. Your customer service is constantly managed, since it functions just like texting from your phone.
The reporting is one of the strongest parts of Chat, because it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. For example, a site is provided for studying about updates and tips, while the Guides page is full of advice on how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email service in-app and on the website for all plans. Website Live Chat Customer Service
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep expenses down. In this article, we share with you a few responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large support groups. Website Live Chat Customer Service