Why choose Crisp? Website Live Chat Software Free
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your business and startup too. You may understand how to compare live chats and which metrics could be important for you too. Website Live Chat Software Free
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, some at higher price tagsothers combined with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do in Storyblokwe do not want to limit the user to the use of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we’re not sending many emails, because we also hate spam on our side. So we want to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Interesting, it is something you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we want to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have begun to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales . The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for testing. Website Live Chat Software Free
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier programs and attribute with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might need to pay for. We’re pleased to state we think we have the best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you need to find your best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients who are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you have a query or want to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Website Live Chat Software Free