Why Select Crisp? Website Live Chat Software Reviews
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect choice for your company and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Website Live Chat Software Reviews
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tags, others combined with a badly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we create because we actually wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblokwe don’t wish to restrict the consumer to the usage of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats provide. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 account for the entire team (which is cheap with most options ), or you could go for a single seat for each team member. Since we want to get this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have started to compare the first paid plan against most of the high tier programs to observe the way the price scales again. The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Website Live Chat Software Reviews
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier plans and attribute together with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”ending” and those feature we didn’t need but might need to cover. We’re pleased to say we think we got the very best fit for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you’ve got a question or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Website Live Chat Software Reviews