Intro Website Live Chat Solution
There is no reason live chat should not be simple. Website Live Chat Solution
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more prospects.
You are not likely to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let us take a deeper look into the live chat platform to know who it is ideal for and all of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable ratings. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to set up and navigate because of its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated they have been able to convince customers to commit to a buy within moments of communicating through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about getting timed out without notifications. He clarified that making it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. By way of example, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your site in real time. So if someone is looking at a pair of shoes you sell on your website, you know exactly what to begin speaking about, and you even have the instruments for creating canned answers for certain parts of your website. Website Live Chat Solution
The obvious start to this particular review is that the true chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the chats come in real time ), but it also allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting so that customers know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like before, during and after the conversation. Don’t hesitate to modify around colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to manage live chats while on the move. For example, if you have to leave the office but still wish to give the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually managed, since it works like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information about the best way to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email service in-app and on the web site for many programs. Website Live Chat Solution
Pure Chat does not have a free trial. However, you do not need one at all, since the company offers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats each month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and support for ten consumers, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following directions to find out the cancelation terms and other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large aid groups. Website Live Chat Solution