Introduction Website Live Chat Tool
There is no reason live chat shouldn’t be easy. Website Live Chat Tool
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us have a deeper look into the live chat platform to understand who it’s best for and which of those features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if someone is considering a pair of sneakers you sell on your website, you know precisely what to start talking about, and you have the instruments for creating canned responses for certain parts of your site. Website Live Chat Tool
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and after the dialog. Feel free to change about colours, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the go. For example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your website in real time. Your customer support is continually managed, as it functions just like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is full of information on how to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and on the web site for all plans. Website Live Chat Tool
Pure Chat does not have a free trial. However, you do not need one at all, since the provider delivers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one site, boundless chats each month, per one day discussion history and native cellular programs.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the previous plan and service for ten users, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We like the Free plan for individuals just testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this report, we share with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the software integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with large aid teams. Website Live Chat Tool