Intro Website Live Traffic Monitor
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and having live chat available on your site is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Website Live Traffic Monitor
The Live chat app is much more involved than your normal customer. You’ll have the ability to see each of those visitors which are on your site at any particular time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. Though some of this information is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website which seems somewhat old fashioned. It looks like it is full of advertisements, but it’s only a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving agents. The other agent can follow the case and reply within seconds. It’s useful when an agent does not possess the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Website Live Traffic Monitor
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you might discover there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Website Live Traffic Monitor