Intro Website Messaging
There’s no reason live chat shouldn’t be simple. Website Messaging
It’s all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small businesses provide instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat platform to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within moments of communicating through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may track your traffic. For instance, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to begin talking about, and you even have the tools for making canned responses for certain parts of your website. Website Messaging
The obvious beginning to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats come in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like prior to, during and after the dialog. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the chance to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the move. For example, if you have to leave the office but still wish to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is constantly managed, as it works just like texting from the phone.
The reporting is just one of the strongest sections of Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is full of information about the best way best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and on the web site for all programs. Website Messaging
Pure Chat does not have a free trial. But you do not want one at all, since the provider delivers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this article, we share with you a few responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with big support groups. Website Messaging