Why Select Crisp? Website Messaging System
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right decision for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Website Messaging System
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we create because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do in Storyblokwe do not want to restrict the user to the usage of this system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to have this personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier programs to see how the cost scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Website Messaging System
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower tier programs and feature with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we didn’t need but would have to cover. We are glad to state we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all clients that are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you have a query or want to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Website Messaging System