Overview Website Support Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Website Support Chat
The Live chat app itself is much more involved than your average customer. You’ll have the ability to see every one of the visitors that are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, working system and much more. While some of this information is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website which looks somewhat old fashioned. It looks like it is full of ads, except it is just a website version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving agents. Another agent can follow-up the situation and reply within minutes. It’s useful when an agent does not possess the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Website Support Chat
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any character as well. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of further operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from there. Website Support Chat